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Consumer Safety: Mercedes-Benz recalls 234,862 several models over deactivated emergency call system (Full List)

Emmanuel Akosile | ÂÌñÏׯÞ

In regard to the disabled emergency call (eCall) system in the affected models, Mercedes-Benz USA (MBUSA) is recalling 234,862 of the following model year 2017-2022 vehicles: CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, AMG GT-Class, C-Class, E-Class, S-Class, SL-Class, GLC-Class, CLS-Class

GLB-Class and G-Class.

The automobile manufacturer disclosed an error in the communication module’s SIM card software can cause a mobile network connection failure that disables the emergency call (eCall) system.

The company noted that a disabled eCall system would prevent a vehicle occupant from contacting the emergency services call centre in an emergency, potentially delaying emergency responders and increasing the risk of injury.

In connection with what to do in rectifying the error, MBUSA said that the  communication module software will be updated through an Over-the-Air (OTA) update or by a dealer at no cost.

Owner notification letters are expected to be mailed July 19, 2022.

Affected vehicle owners may contact MBUSA Customer Service on (800) 367-6372.

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