*Scores of customers of First Bank of Nigeria, again, have expressed their frustration over 鈥榰ncountable, unnecessary debit alerts鈥� without banking transactions as well as frequent downtime in the banks鈥� electronic transaction platforms

Isola Moses | 绿帽献妻

In regard to safety of their funds over seemingly endless debit alerts without making transactions, some customers of First Bank of Nigeria (FBN) Limited have expressed concerns while some others have taken to the social media platforms to drag the banks over what they described as 鈥渦nnecessary debits鈥�.

绿帽献妻 reports the banks鈥� customers in several reactions on their social media accounts, including Facebook page @First Bank of Nigeria Limited, the expressed their frustration over uncountable debits from the bank, especially in the last two weeks.

Udoh Blessing, one of the FBN customers, who reacted to the bank鈥檚 latest post on how to access quick loans wrote: 鈥淚鈥檝e been noticing debit alerts this day saying; it鈥檚 for QS with some digit including my phone number/MTN: USSD something something.

鈥淲hat鈥檚 that for please cos I didn鈥檛 recharge via the line and keep receiving debit alerts of N200, N139, N34, N100, and so on. It鈥檚 getting out of hand o please.鈥�

Esther Maurice, another customer of First Bank, who also shared her frustrating banking experience, stated: 鈥淧lease oh, First Bank of Nigeria, what is the meaning of MTN: USSD and so on debit? cause I鈥檓 going crazy here.

鈥淚鈥檝e been debited more than 10 times this month, what is it all about? It鈥檚 becoming unbearable oh. Is it now bank that we will be suffering in this country?鈥�

Maurice asked: 鈥淧lease First Bank of Nigeria what is going on? I keep getting debits regularly what is going on I can鈥檛 keep money in my account and have the rest of my mind.鈥�

鈥淪omeone sent me N1,500 only for me to come back the next day, and my balance is remaining N900 out of the money sent.聽 Is not fair, you people should look into it,鈥� certain Irreplaceable Gichi also commented.

In his comment on the development, Stephen Ochoche wrote 鈥淔irst Bank of Nigeria Limited I was debited 4 times within two weeks without making transactions. This issue is becoming worse and it seems our funds are no longer safe.鈥�

Ali Muhammad, as well wrote, requesting 鈥淭his day, I am receiving a reasonable debit alert from you? I need more clarity please.鈥�

鈥榃e regret any inconvenience,鈥� says First Bank

Responding to each of the customers鈥� comments over their concerns about frequent debits, First Bank Limited, however, urged the concerned customers to check their Direct Message (DM) for its responses.

Checks revealed that the commercial bank replied to its customers within two minutes of complaining on their page with a specific message.

The bank stated: 鈥淗i (name of customer), thank you for contacting us and we empathise with you on the issue raised.

鈥淧lease provide your account number, amount, and date to enable us to query and advise as appropriate.鈥�

First Bank also wrote: 鈥淲e regret any inconvenience this may have caused you while reiterating our commitment to serving you better.

鈥淔or urgent assistance, log dispense error via https://complaints.firstbanknigeria.com or call FirstContact on 0700FIRSTCONTACT, +234 708 062 5000 or +234 2 01448 5500 to use our IVR self-service options to block your card or account, log dispense errors or track status of existing complaints.鈥�

On failed PoS-bank transactions

It is also recalled that customers of First Bank of Nigeria had complained failed transactions, using the Point of Sales (PoS) machines of some of their vendors, including Opay, according to reports.

One of the customers, who experience the glitch recently, noted 鈥淚 made a deposit to Opay yesterday like I have always done, immediately, I received debit alert, but Opay app said, failed and nothing was credited to me.

鈥淚 immediately contacted Opay customer care, and was told that the transaction was a failed transaction that I should contact my bank for a refund.鈥�

He stated: 鈥淚 contacted first Bank and even went to the bank, they said I should wait until 24hrs, the money will be reverted back. It’s over 30hrs now and I haven’t seen anything.

鈥淚 have called back, and now they are saying it will take another 3 working days for it will be worked on.鈥�

The customer also said: 鈥淣ow, I am really worried, this is my last money and I wanted to use during this Christmas season for food and other necessities. Now I am stranded.

鈥淚 have complained to people and 2 different people said first Bank never refunded them when they faced similar situation up till 2day, one 30k the other 15k, they kept turning them until they got feed up.鈥�

He added: 鈥淣ow, I am financially stranded Thanks to First Bank. How do I survive these coming days if I don’t get refunded?鈥�

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