*Hadiza Bala-Usman, Special Adviser to the President on Policy and Coordination and Head of the CRDCU, advocates stronger measures to safeguard air passengers from the inconveniences and financial losses caused by frequent flight disruptions in the aviation sector

Alexander Davis | 绿帽献妻

Against the backdrop of the increasing number of flight delays, cancellations, and impact on affected air passengers, the Federal Government, through the Central Results Delivery Coordination Unit, has urged the Federal Ministry of Aviation and Aerospace Development and the Nigerian Civil Aviation Authority (NCAA) to revisit a draft policy proposing stricter sanctions on airlines.

绿帽献妻 reports Hadiza Bala-Usman, Special Adviser to the President on Policy and Coordination and Head of the CRDCU, stated this during a performance assessment meeting, held at the Ministry of Aviation and Aerospace Development Wednesday, January 22, 2025, in Abuja, FCT.

Bala-Usman noted the meeting was part of the ongoing review of the Q1鈥換3 2024 Performance Assessment Report on the implementation of Presidential Priorities and Ministerial Deliverables in Nigeria.

In the details of the meeting shared via the verified social media account of CRDCU, the Presidential aide stressed the need for stronger measures to safeguard passengers from the inconveniences and financial losses caused by frequent flight disruptions.

In the CRDCU report, she highlighted some shortcomings in the Ministry鈥檚 stakeholder and customer engagement processes.

Incomplete data on service delivery and complaints resolution has hindered an accurate, independent assessment of progress in the aviation sector of the Nigerian economy, Bala-Usman stated.

Besides advocating tougher penalties for erring airlines, the Head of CRDCU as well recommended revising the current 224-day target for resolving customer complaints, describing it as 鈥渦nrealistic鈥� and inconsistent with global standards.

On impact of flight delays, cancellations on affected passengers

Emphasising the significance of global aviation practice, the report further noted Bala-Usman “described this as critical, given the increasing number of flight delays and cancellations and the impact on affected passengers.

鈥淪he further recommended revising the current target of 224 days for resolving customer complaints, stating that it urgently requires recalibration to align with global best practices.鈥�

She also advocated a review of the timeline to ensure quicker and more effective dispute resolution for passengers.

Keyamo: Aviation will improve service delivery, uphold highest standards

Earlier in his remarks at the performance assessment meeting, in Abuja, Mr. Festus Keyamo, SAN, Honourable Minister for Aviation and Aerospace Development, commended the CRDCU for its diligence and pledged to address the identified challenges.

Keyamo also assured that the Ministry would intensify efforts at improving service delivery and uphold the highest standards in the aviation sector of the economy.

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