*The Nigerian Communications Commission discloses it is establishing an Embedded Consumer Lab to analyse consumer complaint trends, enhancing its analytical capacity to anticipate emerging issues and better protect telecoms consumers by leveraging data for proactive decision-making in the regulatory space

Gbenga Kayode | 绿帽献妻

As part of its consumer-centric programmes and initiatives, the Nigerian Communications Commission has disclosed it is establishing an Embedded Consumer Lab (ECL) to analyse consumer complaint trends in the country鈥檚 telecoms ecosystem.

绿帽献妻 reports the NCC said the move to create the Embedded Consumer Lab in collaboration with Innovations for Poverty Action (IPA) also was to empower the Commission to anticipate emerging issues, and inform key policy decisions for the telecoms regulatory environment in Nigeria.

The telecoms sector regulatory Commission, which stated this development in a recent post on its verified social media account, ncc.gov.ng@NgComCommission, said: 鈥淭his year, we are enhancing our analytical capacity to better protect telecommunications consumers by leveraging data for proactive decision-making.

鈥淭hrough our recent partnership with Innovations for Poverty Action (IPA@poverty_action), we are establishing an Embedded Consumer Lab to analyse consumer complaint trends, anticipate emerging issues, and inform policy decisions.鈥�

As regards other core objectives of the Embedded Consumer Lab project, the Commission stated: 鈥淏y harnessing data effectively, we aim to strengthen consumer protection frameworks, improve complaint resolution, and drive evidence-based regulatory initiatives for a better consumer experience.鈥�