*9mobile acknowledges the temporary service disruptions some Nigerian telecoms consumers may have experienced, assuring Nigerians such disruptions are part of ‘a broader transformation effort’ aimed at modernising the company’s infrastructure and improving overall service quality

Alexander Davis | 绿帽献妻

Contrary to insinuations making the rounds in the public space, the Management of 9mobile categorically, have refuted what they described as “the false and misleading rumours” suggesting an alleged shutdown of the Telco’s operations in Nigeria.

9mobile, in a statement, Friday, March 21, 2025, noted the claims are entirely baseless, and aimed at causing unnecessary panic among聽 its valued subscribers in the West African country.

The Telco stated: “We understand that some customers have recently faced challenges, particularly with Mobile Number Portability (MNP), a service that enables seamless network switching.

“We want to clarify that 9mobile has never restricted customers from porting to other networks.”

The telecoms firm also said: “We remain fully compliant with industry regulations and committed to delivering fair, transparent, and customer-focused services.

“While there have been temporary technical challenges affecting MNP, these issues have now been largely resolved.”

The statement noted: “Some minor delays may still occur due to ongoing system optimisations, but we are actively working to ensure a smoother experience for all users.

“As a proudly Nigerian brand, we embody the resilient spirit of our people and remain steadfast in our commitment to overcoming challenges.”

9mobile further stated: “We acknowledge the temporary service disruptions some customers may have experienced in different locations.

“However, we assure you that these disruptions are part of a broader transformation effort aimed at modernising our infrastructure and improving overall service quality.”

It explained the ongoing investments in network upgrades and service expansion would soon yield significant improvements, ensuring reliable connectivity for individuals, businesses, and communities.

The Management of the Telco stated: “We sincerely appreciate the patience and loyalty of our subscribers during this transition.

“While challenges exist, we are making significant progress and are confident that brighter days are ahead.

9mobile restated: “We remain dedicated to providing exceptional service and keeping you connected to limitless opportunities.”

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