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QoE: RIA places consumers at centre of telecoms regulations, sustainability in Nigeria –Maida

Dr. Aminu Maida, Executive Vice-Chairman/CEO of NCC

*Dr. Aminu Maida, Executive Vice-Chairman/CEO, Nigerian Communications Commission, asserts the report of the Regulatory Impact Assessment on Subsidiary Legislation 2024 is designed to develop a regulatory framework that promotes growth and ensures market sustainability’ in the telecoms sector of the economy

Gbenga Kayode | ÂÌñÏׯÞ

The Nigerian Communications Commission has restated its commitment to placing telecoms consumers at the centre of its regulation of the communications sector of the country’s economy.

The Commission asserted that telecoms consumers “are key to the issuance and implementation of our Subsidiary Legislations.”

ÂÌñÏ×ÆÞ reports Dr. Aminu Maida, Executive Vice-Chairman/Chief Executive Officer (EVC/CEO), Nigerian Communications Commission (NCC), said this in his address at the hybrid forum for presentation of the report of the Regulatory Impact Assessment (RIA) on Subsidiary Legislation 2024, held June 26, 2025, in Abuja, FCT.

Maida said emphasised the critical importance of the RIA process to review the impact of these legislations that border on consumer satisfaction and Quality of Experience (QoE) in the West African country’s telecoms ecosystem.

The EVC/CEO of NCC also described the RIA process as “an innovation to the Commission’s rule-making process and another avenue for participatory regulatory engagement of all stakeholders.”

3 Strategic Focus Areas of RIA process

Underlining the significance of the stakeholder engagement on RIA, Dr. Maida, in his address at the forum, noted the process of the Regulatory Impact Assessment considered three Strategic Focus Areas of the Commission with consumers as the first group of stakeholders.

He stated: “First, the consumers. It goes without mention that the Commission places consumers at the centre of its regulation of the telecommunications industry.

“They are key to the issuance and implementation of our Subsidiary Legislations.

“It is, therefore, critical to the RIA process to review the impact of these legislations that border on consumer satisfaction and Quality of Experience (QoE).”

The Executive Vice-Chairman of the Commission listed the second Strategic Focus Area as the licensees and the market.

He said: “Second, the RIA aims to evaluate the impact of Subsidiary Legislations on licensees and the market—these are the second strategic focus area of the Commission.

“This evaluation is important in determining the adaptability and agility of these legislations in reducing barriers to market entrance, entrenching fair competition in the market and facilitating effective and efficient utilisation of scarce resources.”

Government is ‘overarching stakeholder’, key driver of telecoms policies

Dr. Maida as well disclosed the final strategic focus area that relates to the RIA is the Government, describing this third area as “the overarching stakeholder and major driver of policies and national objectives.”

In regard to the process, Maida also explained the RIA reviewed the impact and opportunities of the regulatory legislations on driving governmental objectives and meeting policy expectations in the telecoms space.

The NCC Chief Executive stated: “The essence of the Regulatory Impact Assessment (RIA) is to provide the telecommunications ecosystem with opportunities to participate in evaluating regulations which when drafted well, safeguard the public interest, stimulate innovations and facilitate investment in the Market.

“The RIA process provided major stakeholders with an opportunity to offer feedback, as well as recommend areas for review and improvement that will enhance legislations.”

RIA process to shape regulatory practices for future, says Maida

The EVC/ CEO the enumerated enhancements of the RIA process would ensure the effective application and implementation of these Subsidiary Legislations.

Maida averred: “The Commission remains committed to fostering a fair, transparent, and consumer-centric telecommunications landscape.”

He, therefore, described the stakeholders’ discussions of the RIA report, its outcomes and recommendations as “critical to refining our policies and ensuring that our regulatory approach aligns with the dynamic nature of the industry as well as shape regulatory practices for years to come.”

The EVC/CEO stated: “This engagement provides us an opportunity to look at the recalibration of the Commission’s strategic focus areas and determine whether the expectations of our major stakeholders are being met.”

He restated the ultimate objective of the review of the RIA process is to develop “a regulatory framework that promotes growth and ensures market sustainability.”

Maida said the telecoms sector regulatory Commission encouraged open and constructive engagement, as the stakeholders’ insights would be consequential in shaping the rule-making process and deepening the development, review and implementation of subsidiary legislations in the sector.

Maida stated the industry stakeholders’ productive discussions, diverse viewpoints and meaningful outcomes would help “to strengthen market rules, cement consumer trust, provide regulatory clarity, and enhance the agility and adaptability of subsidiary legislations.”

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