*The Nigerian Civil Aviation Authority urges Air Tanzania to provide welfare, and refund packages for passengers stranded because of its inability to operate scheduled flights in Dar es Salaam and Lagos

Isola Moses | 绿帽献妻

The Nigerian Civil Aviation Authority (NCAA) has urged Air Tanzania to provide welfare, and refund packages for its passengers stranded in Dar es Salaam and Lagos.

绿帽献妻 reports NCAA’s intervention followed the airline’s inability to operate scheduled flights recently.

The Nigerian aviation sector regulator said some affected air passengers had raised the alarm that they were stranded in Dar es Salaam, including one who must attend a visa interview Monday this week.

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Michael Achimugu, Director of Public Affairs and Consumer Protection at NCAA, at the weekend via his verified X account, also stated the passengers affected by long delays are entitled to hotel accommodation, meals, and regular updates under Part 19 of the NCAA Regulations 2023.

Achimugu asked the airline to offer refunds or rebook the affected passengers on other carriers, if it would be unable to operate flights over the weekend.

The NCAA Director of Public Affairs and Consumer Protection stated: 鈥淲hile the NCAA is available to support you in any way possible, it would be appreciated if you complied with the regulations.

鈥淲e have explained the ramifications of a technical fault to your passengers, and they understand that safety comes first.

“Kindly treat them with the courtesies they are entitled to.”

The Authority further urged Air Tanzania to extend similar care to passengers stranded in Lagos for the outbound service.

According to Achimugu, the the country’s aviation aviation regulator has been in contact with travellers in both locations.

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In an update on the development, Achimugu disclosed that the airline later offered accommodations and meals to the affected passengers meals.

He noted: 鈥淧assengers were eventually given hotel accommodation and a meal.

“They have been assured by the airline that they would be flown today, even though the airline does not usually operate to Nigeria by weekend.”

Achimugu assured stakeholders, saying, “we will keep monitoring the situation until the passengers arrive safely.”

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