*The Nigerian Civil Aviation Authority activates consumer protection measure, orders Ibom Air to compensate passengers affected by the aviation firm鈥檚 recent scheduled but cancelled flight from Lagos to Uyo, Akwa Ibom State capital

Isola Moses | 绿帽献妻

In a move to protect consumers against undue exploitation and emerging 鈥榤onopoly鈥�, the Nigerian Civil Aviation Authority (NCAA) has ordered Ibom Air to compensate passengers affected by the aviation firm鈥檚 scheduled flight to Uyo, Akwa Ibom State capital, Friday, September 5, 2025.

绿帽献妻 reports the NCAA鈥檚 directive followed an earlier complaint by a passenger on X, who had accused the airline of poor flight service.

Shell 鈥榬emains responsible鈥� for oil spills, environmental degradation in Nigeria despite divestment 鈭扜roup

The concerned passenger had complained that 鈥渁fter moving a 3:30 flight to 5:20, you still call your customers to come down and pick up their luggage.鈥�

The consumer also noted: 鈥淵ou鈥檝e monopolised the system as the only airline travelling to Akwa Ibom.

鈥淵et, you frustrate the very people you should be serving. Shame on you.鈥�

Reacting to the passenger鈥檚 complaints, Michael Achimugu, Director of Public Affairs and Consumer Protection at NCAA, remarked that the disruption a technical issue caused the hitch, stating the operating aircraft earlier in the morning had described it as 鈥�force majeure鈥�.

NCAA鈥檚 priority on safety and Ibom Air on-time performance records

Achimugu stated: 鈥淚 have spoken with the management of the airline. Some passengers have been provided hotel accommodation, and all passengers will receive emails tonight with the offer of 25 percent compensation.

鈥淔light disruptions happen. Where the airline would be sanctioned is if they fail to comply with Part 19 of the NCAA Regulations, per care for the passengers. In this case, that care is being provided.鈥�

READ ALSO:

Zinox, KongaCares Partner To Computerise Nigerian Schools With 1 Million Computers

Consumer Protection: NCAA Orders Ibom Air To Reimburse Passengers For Cancelled Flights, Carrier Accused Of 鈥楳onopoly鈥�

He openly apologised to all affected passengers aboard the aircraft.

According to him, it is always frustrating to have plans delayed/cancelled due to flight disruptions in the sector.

The NCAA Director of Public Affairs and Consumer Protection, however, defended Ibom Air on the incident, emphasising that the local airline has one of the best on-time performance records in the country鈥檚 aviation industry.

The Nigerian aviation regulatory Authority reiterated that the priority is on safety.

Achimugu explained: 鈥淥ne of the reasons why Nigeria has safe skies despite all of the criticisms is because, for the slightest safety risk, aircraft would never be allowed to fly.

鈥淲e prefer to ensure the safety of lives and delay some flights, than to put lives at risk because people need to fly. Only the living would fly tomorrow鈥�.

Meanwhile, more aircraft are coming into Nigeria due to the recent intervention of Mr. Festus Keyamo, SAN, Honourable Minister for Aviation and Aerospace Development, and most airlines would have rescue aircraft for situations like the Ibom Air鈥檚 very soon.

Kindly Share This Story